Support
Need a human? Write to support@tryante.app. Telling us your iPhone model and iOS version helps us answer faster.
Common questions
My apps didn't lock this morning.
Ante needs Screen Time permission to shield apps. Open Settings → Screen Time and confirm it is on, then open Ante and check that your lock time and app selection are set. If you denied the permission when you first installed Ante, you'll need to grant it in Settings before the lock can arm.
How do I unlock my apps?
Open Ante, spin the wheel, and complete the exercise it gives you. Your apps unlock for the rest of the day as soon as you finish the set. There's no way to unlock by waiting — that's the point.
The camera isn't counting my reps.
Prop your phone up so your whole body is in frame, a couple of metres back, in reasonable light. Ante tells you when it can't see you. A plain background and clothes that contrast with the wall help. If it still won't count, email us and tell us which exercise it was.
What are Passes?
A Pass lets you skip one morning without losing your streak. You get two when you install Ante and earn one for every five mornings you complete, up to a maximum of two saved. Passes are never sold — you can only earn them.
How do I cancel my subscription?
Subscriptions are billed by Apple, so they're cancelled through Apple: open Settings, tap your name, then Subscriptions, choose Ante, and tap Cancel. You keep access until the end of the period you've paid for. Deleting the app does not cancel a subscription.
I paid but Ante says I'm not subscribed.
Make sure you're signed in with the same Apple ID you bought with, then use Restore Purchases in the app. If that doesn't fix it, email us — include the date of purchase and we'll sort it out.
Can I get a refund?
Refunds are handled by Apple, not by us. Go to reportaproblem.apple.com, sign in, and request a refund for the purchase.
How do I delete my data?
Everything Ante stores lives on your phone, so deleting the app deletes it all. If you'd also like your subscription records removed from our payment provider, email us and we'll take care of it. See the privacy policy for the full picture.
Does Ante record video of me?
No. Frames are analysed on your device and are never saved or sent anywhere. Ante contains no code that uploads images or video. The privacy policy explains this in detail.